Shipping & Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, send us an email to firstname.lastname@example.org to make arrangements.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use a variety of couriers depending on your delivery destination.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you did not get the tracking information of your order, please contact us for more information.
Shipping times may vary due to uncontrollable events. (e.g weather, holidays, e.t.c)
Generally, orders are delivered anywhere within 3 – 30 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.
Shipping days are based on business days.
If you have still not received the goods (goods still in transit) even after being shipped then please contact us to negotiate a longer shipping period.
The rate charged for the shipping of your order is based on the weight / size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please consult your local import office for more information.
If you have made payment and want to change your shipping address, please directly contact your us @ email@example.com within 1 hour to inform us of your new address before your order is shipped out.
Please be advised that your shipping address cannot be revised after the order has been shipped out.
If you did not make payment yet, you can ignore the order with the incorrect shipping address and replace a new order with your correct shipping address. The unpaid order will be cancelled automatically.
Changes To This Shipping & Returns Policy
We reserve the right to modify this shipping and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you here that it has been updated.